Refund Policy

Credit and Refund

All purchases made on our website or through our network of resellers must be paid for in full at the time of ordering. We cannot arrange your quality activities with our various service providers if payment is only partial.

Should you wish to cancel your activity booking, please note that it is possible to reschedule your booking for a later date (subject to availability with each of our partners). Our agency, Koh Samui Voyage Co., Ltd., is committed to doing everything possible to reschedule your trip for another date. You are not obligated to cancel; we recommend requesting a postponement or a credit note. This way, you won't lose any money and you can enjoy your vacation on a different date.

Nevertheless, in the event of a cancellation request, the refund policy is as follows:

  • Up to 7 days before the activity date: KSV will refund 100% of the total cost of your activities (including VAT, excluding online bank fees beyond our control);
  • Between 6 days and the day of the activities: KSV will refund 50% of the total cost of your activities (including VAT, excluding online bank fees);
  • We therefore recommend that you request a rescheduled date or a credit note for the amount paid.

For all cancellation and refund requests, you must return all documents and forms included in your travel order, along with proof of payment. To initiate a cancellation, please contact us at: contact@kohsamui.voyage.

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For more information about targeted advertising, you can visit the Network Advertising Initiative (NAI) at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • Facebook - https://www.facebook.com/settings/?tab=ads
  • Google - https://adssettings.google.com/authenticated

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance page at: https://optout.aboutads.info/

We may use different types of cookies or trackers when you visit our website and/or application:

  • Strictly necessary cookies: These cookies allow you to access and navigate our website and use its features. Without these cookies, services such as billing or shopping carts will not function properly.
  • Performance cookies: These cookies collect information and data on how to optimize our website and/or application. These cookies are used to understand where our visitors and users come from. These cookies do not collect personally identifiable information.
  • Functional cookies: These cookies allow our website and/or application to remember your preferences. They can be used to remember your location or preferences such as your language choice or font size.

How to manage cookies?

You can change your browser settings to not accept cookies from our website and/or application and thus delete them. However, our website and/or application may not function without these cookies.

Below are instructions on how to delete cookies for certain types of browsers:

For mobile devices, if you do not wish to receive targeted advertising based on your interests, please consult your device's operating system settings and follow these instructions:

  • 1) iOS users: to enable "Limit Ad Tracking," follow the instructions provided by Apple.
  • 2) Android users: to enable "Opt out of personalized ads," follow the instructions provided by Google on Google Play.
  • 3) You can download the DAA AppChoices mobile application to control behavioral advertising.