Privacy Policy compliant with the GDPR (Europe and companies conducting business with European users).

This privacy policy describes how our company, Koh Samui Voyage Co Ltd (operating under the brand wowsamui.travel), collects, uses, and discloses your personal data and information when you use our services through our website and/or application.

What types of data are collected?

Our company collects the following personal data and information:

• Personal identification data (name, address, email address, telephone number, etc.)
• Device model (anonymous)
• OS version (anonymous)
• Device language (anonymous)
• Geolocation (if provided)
• Country (deduced from geolocation)
• City (deduced from geolocation)

How is the data collected?

You provide our company with most of the data we collect, connect, and use personal data and information when:

• You register online or place an order for one of our products through our services.
• You access our website and/or application as soon as cookies are placed on your device.

Our company may also receive personal data and information indirectly from the following sources:

• Flurry (https://www.flurry.com)
• Firebase (https://www.firebase.google.com)
• Count.ly (https://count.ly)
• AppsFlyer (https://www.appsflyer.com)
• Meta Pixel & App Events (https://developers.facebook/coom/docs/app-events)

How do we use your data?

Our company collects your data to allow us to:

• Process your orders and manage your account;
• Send you emails containing special offers, products, or services.

When our company processes your order, we may send your bank details to credit or financial institutions to protect ourselves against fraudulent purchases; this includes transmission to third parties to manage financial and banking transactions.

How is your data stored?

Our company securely stores your data in Koh Samui and Corsica (France).

Our company will keep your customer registration data for 10 years. Once this period has expired, we will automatically delete your data :

• Device model (anonymous)

• OS version (anonymous)

• Device’s language (anonymous)

• Géolocalisation (si communiquée)

• Country (deducted from geolocalisation)

• City (deducted from geolocalisation)

Marketing

Our company may send you information about our products or services that you may find interesting.

If you agree to receive marketing or promotional emails, you can unsubscribe at any time.

You have the right to stop receiving marketing communications from us or to have your data shared with our partners at any time.

If you no longer wish to receive marketing or promotional emails, you can contact us at the following email address: contact@kohsamui.voyage.

Data Protection Rights

Our company wants to ensure you are aware of your rights. Every user has the right to, where applicable:

• The right of access: you have the right to request a copy of your personal data from our company.
• The right to rectification: you have the right to ask our company to correct the information we hold if you believe it is incorrect. You also have the right to ask our company to complete any incomplete information.

• The right to erasure: You have the right to request that our company erase your personal data under certain conditions.

• The right to restriction of processing: You have the right to request that our company restrict the processing of your personal data under certain conditions.

• The right to object: You have the right to object to the processing of your personal data under certain conditions.

• The right to data portability: You have the right to request that our company transfer the data we have collected to another organization or directly to you under certain conditions.

If you have a question regarding this area, we have one month to respond. If you wish to exercise your rights, you can contact us at this email address:

• Send us an email to: contact@kohsamui.voyage.

Privacy Policy of Other Sites or Third Parties

Our website may contain links to other websites. Our privacy policy applies only to our website and/or application and services. If you click on another website, please consult its privacy policy.

Changes to the Privacy Policy

Our company regularly reviews its privacy policy and updates this page. This privacy policy was last updated on: December 29, 2022.

Contact Us

If you have any questions or requests regarding how we manage your personal data, or if you wish to exercise your rights, you can contact us directly by email.

• Email us at: contact@kohsamui.voyage.

Privacy Policy for Countries or Activities Not Subject to the GDPR

Our company is committed to respecting privacy and the security of the personal data you entrust to us during your visits. This privacy policy describes what information you provide to our company and how this information is used and shared by our company:

Information we receive (when you agree to share it with us during your visit to our services, email receipts, etc.)

• How this information is used
• Sharing this information
• Storing this information
• Third-party services and links
• Child protection and safety

If you have any questions or suggestions for improvement, you can contact us by email at contact@kohsamui.com.

Data You Provide to Us

You are under no obligation to provide us with personal data or create an account to access our services. However, some of our services may require personal information such as:

• Personal data allowing identification (name, address, email address, telephone number, etc.)

In addition, when you visit our website and/or application, the following data is automatically received and stored on our servers:

• IP ​​address

Third-party websites

Our website and/or application may contain links to other websites. Our privacy policy applies only to our services. If you click on other links or websites, you should review their privacy policies.

How is the data used?

If you agree to provide us with your personal data, we may use this data to contact you, respond to your messages, or provide you with information or services you have requested.

We use your data, along with automatically generated data, for statistical purposes to evaluate the performance of our advertising and our servers. This allows us to continuously improve our services. We may also use your data to detect, prevent, and respond to security issues or to mitigate any threats to our services.

Information Sharing

The data you agree to provide to us is treated as public data.

Our company uses third-party analytics tools (such as Google Analytics) to analyze cookie data. These third-party analytics tools do not receive personally identifiable information through the use of cookies. We have restricted the provider's ability to access your full IP address.

Within our company, we restrict access to personally identifiable information to our employees, contractors, and sales staff, who are bound by confidentiality agreements when accessing this information. We control and limit data access based on their needs and hierarchical positions within our company.

We do not use or share your data for commercial purposes except as previously mentioned, and we do not exchange or disclose this information to third parties.

Links to Third-Party and External Sites

Our website and/or application may contain links to sites owned and operated by other entities or individuals. When you click on an external link and leave our website, you are subject to their privacy policies and security measures. Our company has no control over, and cannot guarantee anything regarding, the use of and access to third-party or external sites.

Security

Our company implements appropriate security measures to protect our website and your information. For example, we restrict access to personally identifiable information to our employees, contractors, and vendors, who are bound by confidentiality agreements.

Our company uses proven security practices and measures. These measures include, but are not limited to, encryption during data transfer, the use of firewalls, intrusion detection tools, and strict control of procedures to ensure data integrity.

We periodically review our procedures and systems to ensure they comply with best practices and industry standards.

Updates to this Privacy Policy

Our company will periodically review or update this Privacy Policy. If we make significant changes to how we use your personal data, we will update this Privacy Policy and modify the date below.

Updated on: May 11, 2025.

Cookie and other tracking policy (GDPR and non-GDPR)

When you visit our Koh Samui Travel services, we may place cookies or trackers on your device. We use cookies and other types of trackers to understand our users' preferences and how they use our services.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server and stored on your browser. The identifier is then sent back to the server each time the browser requests access to one of the server's pages.

For more information, visit allaboutcookies.org.

Cookies are used to identify users and to properly manage the usage data we collected during previous visits. We use both temporary cookies (session cookies) and persistent cookies.

Users can delete or remove cookies from their browser at any time or even block cookies from being installed on their device. However, this may affect the use of our services and could lead to a block.

As described above, we use your personal data to send you targeted advertising that may be of interest to you.